Refund policy
AromaPro Return & Refund Policy
AromaPro – Home of Luxury Scenting Solutions
At AromaPro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date you receive your item.
Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return, the product must:
• Be unused and in the same condition you received it
• Be in its original packaging
• Include all accessories and components
• Be accompanied by proof of purchase
To request a return, please contact us at:
info@aromapro.com.au
Once your return is approved, we will provide instructions on how and where to send your item. Items returned without prior approval may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is:
• Damaged
• Faulty
• Incorrect
please contact us within 48 hours of delivery so we can resolve the issue quickly by offering a replacement, repair, or refund where applicable.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
• Opened or used fragrance oils
• Opened aroma diffusers that have been used
• Custom or special order products
• Sale or clearance items
• Gift cards
Fragrance oils are considered personal care products, therefore they cannot be returned once opened.
Exchanges
If you wish to exchange a product, the quickest method is to return the unused item and place a new order once the return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved:
• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days
Please note that banks or credit card providers may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For any return or order related questions, please contact:
AromaPro Customer Support
📧 aromapro01@gmail.com
